SHIPPING

By completing your payment and finalising an order with us, you agree to the following terms and conditions regarding the shipping and delivery of your order.

All orders are prepared and shipped within 72 hours of placement, excluding weekends and public holidays.

Our shipping time is usually 7 to 15 days. The logistics used is DHL.

SHIPPING & DELIVERY DELAYS

Please note that processing delays resulting from customs, public holidays, severe weather, or courier transit errors are beyond our control. While we will make every effort to assist in resolving these issues, we are not responsible for lost, stolen packages, or packages delayed in transit.

ORDER TRACKING

After your order is packed and leaves our warehouse, an email will be sent to the address you provided during the order placement. This email will include the tracking number for you to monitor the progress of your order.

Please be aware that delivery times can vary based on the time of year, holidays, weekends, and severe weather. We cannot be held responsible for lost or stolen packages or those delayed in transit. The customer is responsible for providing the correct shipping and delivery address. If the wrong address is provided, Petal & Pup may not be able to offer reimbursement for the package.

If you reside in an area that is unsafe to leave your order unattended, or if you will not be home to receive it, please use an alternative address.